Contact Us
Whether you have a question about IPTV, need help choosing the right setup, or are ready to make the switch from cable — our team personally responds to every message within 24 hours. No bots, no automated replies, no sales pressure.
Response Times
Every message gets a personal reply — not a template. Tell us what you need and we'll come back with a tailored provider recommendation that actually fits your household.
Opening Hours
Monday - Friday
Responses Within 12 Hours
Sunday - Saturday
Responses Within 24 Hours
Skip the form and talk to us directly
Not everyone wants to fill in a form, and that is completely fine. Message the NovaStar IPTV team on whichever platform you already use. A real person replies, usually within minutes.
What happens next
No sales calls, no automated funnel, no payment request up front. Here is the entire process from your side.
We read what you sent
Your device, the channels you actually watch, and your country. That is enough for us to narrow the field.
We match you to a partner provider
We check your needs against providers we have tested for stability and support, then pick the closest fit.
You decide
You get the setup details and plan options. Try the trial, ask more questions, or walk away. Nothing is locked in.
See what our partner providers charge
Full plan breakdown by device count and duration, with the current seasonal discount already applied. No hidden fees and no contracts.
Get your setup ready
A few free tools that answer the questions most people ask us before they commit.
Quick answers
How long before someone contacts me?
Most people hear back within a few hours, and everyone hears back inside 24 hours. If you added your WhatsApp number, we reply there first because it is simply faster. Messages sent late at night are usually answered by the next morning in your timezone.
Does the matching service cost anything?
No. Getting matched is free and there is no obligation attached to it. You only pay if you decide to go ahead with the partner provider we recommend, and that payment goes toward your plan. We never ask for card details before a match is made.
Do I need to pay before I can try the service?
Most partner providers offer a free 24 hour trial so you can test channel quality and stability on your own connection first. Ask for it when we reach out. Testing during peak evening hours gives you the most honest picture of performance.
Which devices are supported?
Firestick, Android TV boxes, Smart TVs from Samsung, LG and Sony, iPhone and iPad, Android phones and tablets, Windows, Mac, NVIDIA Shield, Roku, Apple TV and MAG boxes. One plan covers every screen in the house up to your chosen device limit.
Is NovaStar IPTV a provider or a middleman?
NovaStar IPTV is a connector platform. We do not host, stream or sell content ourselves. We match you with verified third party providers based on your device, budget and viewing habits, then step back and let you decide whether to proceed.
What internet speed do I need?
Around 15 to 25 Mbps handles HD comfortably on one device. For 4K or several screens at once, aim for 50 Mbps or higher. Run our free speed test if you are unsure, it takes about fifteen seconds and tells you exactly which quality your line supports.
One quick note on who we are. The only official NovaStar IPTV website is novastariptv.com. If you were contacted from a different domain or account claiming to be us, message us on WhatsApp before sending any payment and we will confirm it for you.